Department of Customer Services, Open Data and Small and Family Business
Queensland Budget 2025-26 · Crisafulli Government
As at budget day (2025-06-10)
Key service areas
Budget initiatives
Whole-of-government digital transformation fund to modernise government IT systems and improve service delivery.
Modernises government computer systems so Queenslanders can access services online more easily and securely. The Queensland Government Digital Fund supports the upgrade of ageing technology platforms that underpin frontline service delivery.
Capital ($350M) and operating ($650M), total $1B over 4 years. 2025-26 amount = $87.5M capital + $162.5M operating = $250M.
Grants to small businesses and local governments to implement measures that improve community safety and prevent crime in public commercial precincts and business strips.
Grants for local businesses and councils to install CCTV, lighting, bollards and other safety infrastructure. The Secure Communities Partnership Program helps make public spaces and commercial areas safer through targeted crime prevention measures.
General Government operating, total over 3 years from 2024-25
Forward estimates
Year-by-year allocations for 2 measures with published forward profiles.
| Measure | 2024-25 | 2025-26 | 2026-27 | 2027-28 | 2028-29 | Total |
|---|---|---|---|---|---|---|
| Queensland Government Digital Fund | — | $250.0M | $250.0M | $250.0M | $250.0M | $1.00B |
| Secure Communities Partnership Program | $10.0M | $20.0M | $10.0M | — | — | $40.0M |
| Total | $10.0M | $270.0M | $260.0M | $250.0M | $250.0M | $1.04B |
Performance metrics
Service standards from the Service Delivery Statement. Targets and actuals as published.
| Metric | Prior target | Actual | Target |
|---|---|---|---|
| 2024-25 | 2024-25 | 2025-26 | |
| Overall customer satisfaction with transactional services (on a scale of 1 to 10) | 8.0 | 8.3 | 8.0 |
| Average unit cost per transaction in a Customer Service Centre | $20.89 | $23.19 | $20.89 |
| Percentage of accepted Open Data Portal datasets with achieved Data Usability Rating of 3 stars or above | ≥60% | 64% | ≥60% |
| Percentage of whole-of-government ICT spend with Queensland small-to-medium enterprises | ≥30% | 32% | ≥30% |
| Percentage of small and family business grant recipients that consider the grant helped improve their business capability | ≥85% | 90% | ≥85% |
| Level of satisfaction of small and family business with the effectiveness, timeliness and quality of advice, services and support provided by the department | ≥85% | 87% | ≥85% |
Source: Service Delivery Statement. Prior target and actual are for 2024-25; target is for 2025-26.
Source document
Service Delivery Statement — Department of Customer Services, Open Data and Small and Family Business (PDF)Last updated: 2026-05-26. Factual information from published budget documents.