Department of Customer Services, Open Data and Small and Family Business
Queensland Budget 2026-27 · Crisafulli Government
As at budget day (2026-06-23)
Across budgets
Tracked across 2 budgets (2025-26 to 2026-27).
Key service areas
Budget initiatives
More than $100 million over four years to support small and family businesses with reduced red tape, a new Small Business Concierge, financial counselling and easier access to government procurement.
Cuts red tape for small and family businesses with a new concierge service, financial counselling and easier access to government work.
More than $100 million over four years. Year-by-year profile not separately disclosed in BP4.
Allocations from the Queensland Government Digital Fund to modernise government systems, including QBuild's Build to Enable Program ($37.2M), digital water systems ($51.1M), worker screening, Pathology and clinical imaging systems, and the Transport registration and licensing system.
Modernises ageing government IT systems that underpin frontline services, from building and water systems to health pathology, imaging and transport licensing.
Multiple allocations from the whole-of-government Queensland Government Digital Fund across departments; individual amounts disclosed per measure but no single consolidated 2026-27 total in BP4.
$5 million over two years (plus $10 million met internally) to deliver cyber security and technology initiatives across Queensland, totalling $15 million.
Strengthens the cyber security of government systems that hold Queenslanders' data and deliver essential services.
$5M new over 2 years plus $10M met internally; $15M total over 2 years
Forward estimates
Year-by-year allocations for 1 measure with published forward profiles.
| Measure | 2026-27 | 2027-28 | Total |
|---|---|---|---|
| Cyber Security and Technology Fund | $2.5M | $2.5M | $5.0M |
| Total | $2.5M | $2.5M | $5.0M |
Performance metrics
Service standards from the Service Delivery Statement. Targets and actuals as published.
| Metric | Prior target | Actual | Target |
|---|---|---|---|
| 2024-25 | 2024-25 | 2025-26 | |
| Percentage of customers satisfied with the services provided by Smart Service Queensland on behalf of government agencies | ≥90% | 90% | ≥90% |
| Overall customer satisfaction with transactional services (on a scale of 1 to 10) | 8.0 | 8.5 | 8.0 |
| Cost per customer interaction through all service delivery channels provided by Smart Service Queensland | $1.00 | $0.94 | $1.00 |
| Average unit cost per transaction in a Customer Service Centre | $23.87 | $22.49 | $23.17 |
| Total expenditure as a percentage of ICT services awarded to small and medium sized businesses, for contracts greater than $5,000 | 30% | 44.24% | 30% |
| Percentage of datasets available on data.qld.gov.au achieving a data usability rating of 3 out of 5 or higher | ≥75% | 77.37% | ≥75% |
| Percentage of new or existing businesses reporting increased capability as a direct result of participation in small business grant programs | 98% | 98.7% | 98% |
| Administrative cost per $1,000 for small business grant programs | $134.50 | $87.34 | $138.55 |
Source: Service Delivery Statement. Prior target and actual are for 2024-25; target is for 2025-26.
Source document
Service Delivery Statement — Department of Customer Services, Open Data and Small and Family Business (PDF)Last updated: 2026-06-24. Factual information from published budget documents.